Last updated: October 30, 2026
This policy explains how to cancel a job and how refunds work at Garagedoor-Indianapolis LLC. Call (317) 458-5557 or email [email protected] for any cancellation or refund request.
Canceling a service call or repair
You can cancel or reschedule at no charge any time before our technician arrives. Please call us as soon as you can so we can help the next customer.
If you cancel after our technician has arrived, a $49 cancellation fee applies. If work has already started, you pay for work done and parts used instead of the $49 fee.
New doors and special orders
Many doors and openers are ordered for your home. We take a 40% deposit before ordering.
You can cancel for a full refund of your deposit until we place the order. Once the order is placed, the deposit is non-refundable.
Refunds on completed work
If something is wrong with our work, call us first. Your repair or installation is covered by our written warranty, and we will come back and make it right under its terms. Refunds on completed work are decided case by case.
Parts and store items
We refund unused parts returned in their original packaging with proof of purchase. Special orders and installed parts cannot be returned. Store items are pickup only.
How refunds are paid
- Card payments: refunded to the same card. Your bank may take several business days to post it.
- Klarna or Afterpay: refunded through that provider, under its terms.
- Zelle: refunded by Zelle to the sender.
- Cash or check: refunded by check.
Online card processing fees may not be returned to us, but we will refund the full amount you paid for an approved refund.
Your other rights
This policy does not limit any right you have under the law, including any right to cancel a contract within a set period.